Issue: No Reputation Reporting Process
It is important that you and your team keep up to date on the progress of creating and maintaining a 5-star reputation online. Therefore, you need a detailed report that you can share with your team that will inform you of both the good and unfavorable reviews.
Solution: Monthly Reporting: Develop and maintain a reputation reporting process
- Develop a monthly reporting process that highlights all your reviews from the top online business directories and your private review page
- Provide analysis on the marketing efforts of the reviews and include that in the monthly reporting
Brand the report for distribution to staff; acts as a tool for encouragement of success and to educate staff on issues that arise when receiving bad reviews