Issue: No Reputation Monitoring System
Your company does not have control over the fact that customers may post bad reviews. Your business is only one customer a way from getting a poor reputation online. Customers can leave reviews on your public business listings on directories such as Yelp, Yahoo Local and Yellow Pages and dozens of other sites. Knowing when poor reviews are posted will allow you to respond appropriately… on the review site directly, and by training your staff how to avoid the situation in the future.
Solution: 24/7 Monitoring & Instant Review Alerts: Create a monitoring process that monitors your listings and alerts your staff on a daily basis
- Create a monitoring process that daily monitors, tracks, and reviews all of your online business directory listings for new reviews
- Utilize our team and processes to notify you when bad reviews are posted
- Provide guidelines to your staff on how to effectively respond to negative reviews online
Utilize our team and processes to notify you when 5-star reviews are posted so that your staff can follow up with the reviewer for a possible referral